I usually stay home during weekends. Food delivery is always my choice whenever I’m lazy to go out. However, I’m used to fast food delivery. Recently, I’ve been seeing big restaurants offering delivery too.
One time, I was a bit experimental. Since friends came over to help me clean up my place, I decided to try out City Delivery for our food needs (both lunch and dinner).
It was my first time to try out the service so I was a bit observant. Will we get good service? Will we get food on time? What kind of packaging do they have? Will the City Delivery people show courtesy and professionalism?
City Delivery is a multi-restaurant delivery service covering Metro Manila, Philippines that specializes in food and beverage delivery. The delivery service promises to bring us the city’s best restaurants and more to our doorsteps.
Customers can order food in two ways:
- Online through the City Delivery Website (http://www.citydelivery.ph)
- Telephone via City Delivery’s hotline 87878
We decided to order through their hotline 87878 that day. We were so filthy and actually don’t have any time to open up a laptop and surf in any website. We browsed through the City Delivery booklet and was in total awe as to the number of reputable restaurants City Delivery partnered with. As of this writing, there are 189 restaurant partners. Wow!
We ordered from Red Kimono for lunch and The Old Spaghetti House for dinner.
Apparently, we can get food from our designated areas. If the establishment we want to order from is located in a different area, the minimum order changes. We can also opt to pay the inter-area delivery charge if we decide to stay with the original minimum order.
Here’s how it works:
Minimum Food Order
Minimum food order is at Php 500 but if you’re more than 5 kilometers away from the establishment then the minimum food order goes up to Php 1,000 or even higher if the restaurant is a bit more far away.
If you wanna keep the minimum food order of Php 500 but wanted to order from an establishment that is more than 5 kilometers from your place, then you need to pay an inter-area charge on top of your food delivery bill.
1 city hop – 5 to 10 km – Makati to Greenhills = +100 Inter-area charge
2 city hops – 10 to 15 km – Makati to Quezon City = +150 Inter-area charge
I was surprised as to how well the call center agent communicated. I called the first time and the girl who answered welcomed me so warmly. She was fast, very friendly and sooo efficient! I was asking several questions about the servings of each dish and she was quick in providing the answers I need. She asked me to hold for a few seconds to verify with the restaurant and was very apologetic when I had to wait for less than a minute (I really didn’t mind). She spoke very good english too!
Delivery time varies on how far the restaurant is. Our orders from Red Kimono came after an hour and a half. I didn’t notice it as we were busy cleaning the house. The excellent customer service through their hotline was a refreshing one. I was totally sold on City Delivery then.
When the delivery guy arrived, I noticed the very bright orange and green color of their uniform and motor vehicle. He was very friendly and even allowed me to take several pictures of him. I told him that I wanted to write about their service. The guy said he’s used to it haha!
Another thing that impressed me with City Delivery is their food packaging.
The food were put in enclosable containers. I really liked the presentation! We didn’t even need to use our own dining utensils. The food were ready to serve upon delivery. Yummy!
We ordered Tofu Agedashi (Php 100), Chicken Teriyaki (Php 210), Wasabi Oyster Tempura (Php 225), Tonkatsu (Php 195) and Gohan (Php 40 each) from Red Kimono. We also ordered 1.5 liter Pepsi (Php 60). It was a good meal. We had the comfort of eating high-end food in my own home. How cozy! 🙂
During dinner, we opted for The Old Spaghetti House. We called through City Delivery’s hotline again. This time, it wasn’t as impressive but it was still good. When I asked the call center agent for how many people a pizza from The Old Spaghetti House is, she just said that she didn’t know. I had to ask her to call the merchant so I can get my answer. She didn’t hesitate and told me she’d call me back. After 2 minutes, I got a call back from the agent and everything went smoothly after. I appreciate how City Delivery trains their call center agents. With that kind of customer service, I’m pretty sure City Delivery is here to stay.
While I was super impressed with City Delivery’s call center agents, I was a bit disappointed with the guy that delivered our food for dinner. He was busy chatting on the phone and didn’t mind us when we opened the door to get our orders. He continued chatting with someone on the phone while giving us our orders. He also didn’t have exact change even if I specifically mentioned how much I’m giving them.
Some parts of the pizza were dislocated but we totally understand why. Anyway, it’s just a small feedback that I’m sure will be acted upon when City Delivery people see this post. Looking at how passionate they are with their business, I’m sure they’ll work on it.
We ordered Golden Onion Rings (Php 110), Fried Mozzarella Sticks (Php 130), California Maki Pizza (Php 255), Double Cheeseburger (Php 250) and Philly Cheese Steak (Php 255).
I’m glad that I finally tried out City Delivery. It’s definitely good that we are getting high quality service from them. I really hope they do get partners that are near my place. There wasn’t even a single restaurant in their partners list that are 5 kilometers away from my place. Since I live alone, I can’t afford to always spend Php 1,000 on a single meal 🙁
However, if I do crave for good food and I have friends over, I’ll surely consider City Delivery Food Service. My 2 experiences that day were both pleasant and I’ll surely recommend this to friends. You see, City Delivery even sell poker chips (Php 360) and bicycle playing cards (Php 150), perfect for house party with friends.