Shakey’s
89 Neptune St., Makati Ave., Makati City, Metro Manila
(02) 890-0903
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Newport City, Unit R11, Newport office Bldg., 1 Andrews Ave., Pasay City
(02) 836-3680
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In a span of 1 week, we visited Shakey’s twice. Mainly because the food is just too good but unfortunately both visits were really a horrible service experience. On our 1st visit, which was at the Makati avenue branch, the ff. mishaps happened:
- we were given the wrong variant of pizza
- we were given the wrong chicken parts TWICE
- didn’t refill promptly our bottomless drinks
On our 2nd visit, which was at the Newport branch, it was even worse. When we entered the place, we asked for a booth, but unfortunately it was still not cleaned and full of dirty dishes. We waited for the table to get cleared for 10 minutes, and I had to ask them three times before they actually started clearing the table itself.
During that time, we weren’t asked for any of our orders or even what we wanted to drink, nor did anyone even bother to look our way. When they finally saw that we were waiting for so long, they finally cleared the table, but not before some new customers came, and they offered the table to them knowing that we’ve been waiting for more than 10 minutes already. I called them out on that, telling them that it was our table they were offering to the other customers. To make things worse, when we got to the table, they didn’t even bother to clean it! They just cleared the plates & stuff. So, the booths were still dirty, the table was still dirty, and a used newspaper was still left on the seat.
When we sat, again nobody bothered to get our orders. We had to call out the server again to take our order.
Another thing, was that I asked for the wifi password but they gave us the wrong password TWICE! Then when I tried to ask another server, she just said she didn’t know what it was and then left. I had to call her out and ask her to ask from her colleagues. Geez! What is Shakey’s doing? No training for their staff?!?!?!
The customer that entered the restaurant 15 minutes after us were seated promptly, their orders taken before ours & order was provided earlier too!
They also delivered the food first without drinks. And when they delivered the drinks, there were about 2 pieces of ice!!! I had to request for more ice. It was just obnoxious! It’s supposed to be iced tea! We were trying to be cool but deep inside, I was already composing this blog article in my mind.
Okay, enough of the rant. Yes, the service was really bad but the food was too good. How ironic is that? With that kind of service, we should already boycott the establishment. The food is just too good that we can’t give it up.. So I’m almost positive, I’ll still go back to eat Shakey’s delicious food. But boy, I’ll be expecting another round of bad service so I have to psyche myself up so it doesnt affect my mood when I dine in at Shakey’s.
On our 1st visit we ordered the ff.:
- Basket of Mojos (Php 202)
Shakey’s is nothing without Mojos. Mojos are fried potatoes cooked Shakey’s style. It’s just the best potato snack ever! Can’t get enough of it!
- Large Thin-Crust Pizza (Php 298)
Brick-oven backed pizza… we ordered the large one and glad that we can choose 2 flavors in 1 order. We chose the pepperoni crunch & ultimate cheese n garlic (if you noticed, they forgot to put the crunch in the pepperoni crunch).
- Buddy Pack Chick ‘n’ Chips (Php 359)
Flavorful chicken by Shakey’s served with a couple of Mojos. Too bad, we can’t choose just the thigh part of the chicken. Seems like they’re following KFC’s lead that we can’t order all thigh parts.
- Lemonade (Php 471)/ House Blend Iced Tea (Php 76)
We can order the drinks by glass (lemonade- Php 47, iced tea- Php 60), bottomless or pitcher (lemonade- Php 126, iced tea- Php 136). We opted for the bottomless one.
On our 2nd visit we ordered the Family Meal Deal 1 (Php 549). The meal is good for 3-4 persons but we ordered it anyway even though it was just the 2 of us. Guess what? We were still able to finish everything. That is how much we love Shakey’s food. I really really hope they work on their customer service though, because the dining experience is as important as the food.
The meal includes the ff.:
- Solo Pack Chick ‘n’ Chips
- Large Thin Crust Manager’s Choice
11-inches pizza that is good for 3-4 persons. Shakey’s thin-crusted pizza is really the best out there. I’m not fond of pizza but I’m willing to eat Shakey’s pizza anytime.
- 1 Pitcher of House-Blend Iced Tea
See the volume of ice in the cups? We had to request for more ice. Their house-blended iced tea was good.
Shakey’s food & marketing are already perfect. I hope they do something about their service. I’m still craving for Shakey’s food, must resist!
Shakey's Makati Avenue…I reckon there's only one Shakey's there, the one opposite North Park. Well that's my friend and I's favorite hang out everytime we would meet and yeah, there's always a bit of an issue going on there. My friend was telling me also that he (and his another friend) refused to pay for the service charge of the restaurant because of the poor service — the solo pack of chicken and chips arrived after an hour (or more than an hour?) and Mikee (my friend) had to make 'bantay' at the counter the second time they ordered so that the food will be served quicker. Kaloka.
I was about to single out Makati Avenue branch but when we went to Newport branch, the service is much worse.
Since Shakey's is a franchise, they should have the same customer service manager & trainers. They don't have any processes. They're lucky that people are sticking with the restaurant is because they serve good food but geez it gets disappointing sometimes. I hope they fix this problem.
thanks for sharing your experience 🙂
I prefer Pizza Hut's Pizza… =D
Good review Roch! Well, sometimes, its the pressure and the tiredness that made the staffs act like that. Benefit of the doubt.
i believe shakeys staff are not trained well even in other branches, some food server flirt with staff who have a girlfriend/wife . and some food server are not so nice, i wont specify which branch it is but shakeys should take an action about this. very bad! good food but bad service indeed. dapat ang trabaho trabaho lang wag haluan ng flirting etc. nako2
im so disappointed wid the online delivery…i called early kc lagi nalang nila sinasabe na hnd cla nag dedeliver nag 11pm..khit mnsan 10:45 plng hnd n cla tumtanggap ng deliverys..tumwag ako 10:00 pm pro nag return call sila 11:00 pm tpos ssbhn nla hnd na hnd na dw mpprocess yung order ko!!!nakakapang init nang ulo! i hate shakeys! dis is not the first tym na nag yare! i really hate you!badtrip!!
Agree. Shakey’s Checkpoint at Calamba City. ad Customer service. Lousy manager.
even along the aguinaldo highway in sun plaza imus shakeys branch we also have the same experience and not just that it happened twice. We buy theyre big 3 deal worth 1,050 php thats with mojo’s, you know what after we got all the order for 15-20 min. and the got home we check the orders and we saw that there should be 7 chickens and we only have 5 chickens. guess what 2 chickens are missing and check this out the mojo’s given to us looks like left overs (a piece of potatoes). if i described it they use small potatoes not like what other branch do.